What is telehealth?
Telehealth is an easy-to-use, HIPAA-compliant way to receive quality dental care and advice virtually rather than in person.
The process is simple. After you request a virtual appointment, your provider sends a calendar invite with a link to digital registration forms (more information below). You will need to complete the forms and using the link provided, meet your provider online on the date and time specified in your invitation.
How does telehealth work?
Your telehealth platform offers services such as:
Two-way, high-definition video
With telehealth, you use videoconferencing so that you have a face-to-face meeting with your provider — as if you are sitting together in your dental office.
Digital patient registration
You register online, where you can submit your symptoms, allergies, medications, medical and dental history and ID cards prior to your first teleconference visit.
Your dentist manages your medications and sends your prescriptions electronically to your preferred pharmacy.
Secure online payment
Telehealth software allows you to securely send your payment online.
Chat and photo-sharing capabilities
You can chat with your dentist and easily upload photos of your symptoms when applicable. Communication is a two-way street as your doctor can reach out to you with messages.
HIPAA is a law that protects the privacy of your dental records and personal health information. Your telehealth interactions are also secure and only authorized users can access your telehealth sessions.
What health care services can I receive through telehealth?
You can receive many of the services normally provided in the office, but you will need to check with your provider to learn exactly which services they offer via telehealth.
In the case of a life threatening emergency, however, you need to seek care at your local urgent care facility or hospital emergency department.
Will insurance pay for telehealth?
Some insurance companies cover telehealth while others don’t. Additionally, some states require insurance companies to reimburse at the same rate as they cover for in-person appointments. In most states, Medicaid covers telehealth. Check with your insurance provider to find out if you are covered.
Effective March 6, 2020, Medicare is paying providers across the United States to provide telehealth services due to the COVID-19 crisis. However, this Medicare coverage may be a temporary benefit.
To learn more about telehealth and to get your connection started, please call our office at (310) 373-2829 and let us know if we can help you in any way.